Privacy Policy

We may use collected information to:

• Respond to enquiries and product requests.
• Prepare quotations and communicate commercial terms.
• Process orders, payments, invoices and deliveries.
• Verify customers, businesses and required documentation.
• Coordinate domestic and international shipments.
• Provide customer service and product-related support.
• Maintain transaction, accounting and compliance records.
• Prevent fraud, misuse and unauthorised transactions.
• Improve website functionality and customer experience.
• Share permitted product or business updates.

Because our business involves pharmaceutical medicines, surgical products, Ayurveda products, herbal products, tablets and capsules, additional documentation may be required for certain transactions.

Such documents may include business registration, import permissions, licences, authorisations, destination information or purchase documentation required for lawful and responsible supply.

Our website may use cookies and similar technologies to improve site performance and customer convenience.

You may disable cookies through your browser settings. However, disabling necessary cookies may affect enquiry, cart or checkout functionality.

Information may be shared only where reasonably necessary with:

• Courier, logistics, shipping or freight service providers.
• Customs-related and international delivery partners.
• Payment gateways and banking partners.
• Website hosting or technical service providers.
• Accountants, auditors, legal or compliance advisers.
• Regulatory authorities or law enforcement where required.
• Authorised business partners involved in order fulfilment.

For export enquiries, international delivery or overseas business communication, relevant data may be shared with logistics partners, customs agents, delivery providers, banking partners or authorities connected with the shipment.

By placing an international enquiry or order, you understand that necessary information may be processed or transferred for completing the international transaction.

No online website, electronic communication or payment system can be guaranteed completely secure. Customers remain responsible for protecting their passwords, account details and payment credentials.

We may retain personal and business information for as long as reasonably necessary to:

• Fulfil enquiries, orders and customer support requests.
• Maintain transaction and invoice records.
• Manage complaints, disputes or legal requirements.
• Meet tax, customs, export and accounting obligations.
• Prevent fraud and maintain business security.

When information is no longer required for legitimate business or legal purposes, it may be deleted, anonymised or securely disposed of.

Subject to applicable law, you may contact us to:

Certain records may still be retained where necessary for transactions, invoices, tax obligations, legal claims, export documentation or regulatory requirements.

Where you have made an enquiry, purchased a product or provided consent, we may occasionally send product updates, offers or business information. You may opt out of promotional emails by contacting us.

Operational communication relating to active enquiries, orders, payments or deliveries may still be sent where required.

Our website may contain third-party or social media links. Their privacy practices are governed by their own policies, and Black Jaguar Exim is not responsible for their data handling.

We may update this Privacy Policy periodically to reflect changes in website features, business operations, e-commerce functionality or applicable requirements.

The updated version will be displayed on this page together with a revised effective date.

For privacy-related questions, corrections, requests or concerns, please contact: