Black Jaguar Exim
Shipping Policy
Reliable delivery for pharmaceutical, surgical, Ayurveda, herbal and healthcare products across domestic and international markets, subject to handling and regulatory requirements.
*For standard eligible domestic dispatch after confirmation.
Shipping procedures may vary depending on product type, quantity, destination, documentation, storage requirements and applicable regulations.
01 Order Processing
Orders are processed after product availability, customer information, delivery details, payment and applicable documentation have been confirmed.
Processing time may vary for bulk quantities, export orders, specialised packaging, customer verification or destination-country requirements.
02 Domestic Shipping within India
Eligible domestic orders may be delivered through reliable courier, transport or logistics partners depending on product type, order quantity and delivery destination.
Delivery timelines may depend on:
Bulk, institutional or customised orders may require additional processing and delivery time.
03 Delivery Address & Customer Responsibility
Customers must provide complete and accurate shipping details before dispatch, including:
- Recipient name and full address.
- Pin code or postal code.
- Phone number and email address.
- Company or importer details, where applicable.
- Special delivery or customs instructions, if required.
Black Jaguar Exim shall not be responsible for delays, failed delivery or additional charges caused by incorrect, incomplete or outdated customer information.
04 International and Export Shipping
Black Jaguar Exim may provide international shipment for eligible products, subject to order approval, regulatory compliance and destination-country requirements.
International dispatch may require confirmation of:
- Destination country and importer information.
- Product eligibility for export and import.
- Shipping and regulatory documentation.
- Commercial invoice and payment terms.
- Packaging and transportation conditions.
- Customs and destination-clearance responsibility.
05 Shipping Charges
Shipping charges may be displayed at checkout, provided through a quotation or added to the invoice after order and destination details have been confirmed.
Type, weight, volume and quantity.
Courier, road, air or sea shipment.
Insurance or temperature control.
Export and regulatory processing.
06 Duties, Taxes and Customs Charges
Domestic taxes and shipping charges may be included in the order total or invoice, where applicable.
For international orders, unless agreed otherwise in writing, the customer or importer is responsible for:
Customers must ensure that ordered products are eligible for import into their destination country before shipment.
07 Product Packaging and Handling
We make reasonable efforts to package products safely and responsibly for transport. Depending on the product category, packaging may include:
Customers should inspect regulated or healthcare-related products upon delivery and store them according to their product instructions or accompanying documents.
08 Temperature-Sensitive or Special-Handling Products
Special Storage Requirements
Products requiring temperature-controlled, cold-chain or special handling arrangements will be confirmed before dispatch.
Additional charges and delivery conditions may apply. Customers must ensure timely receipt and immediate proper storage. We may not be responsible for deterioration caused by delayed receipt, improper storage or failure to follow handling instructions.
09 Tracking and Dispatch Confirmation
Where available, tracking information may be shared through:
For bulk, freight or export shipments, tracking arrangements and shipping documents may be communicated separately.
10 Delayed Delivery
Although we endeavour to ensure timely delivery, delays may occur because of circumstances beyond our reasonable control.
Customers may contact us with their order number or invoice number for available shipment information and assistance.
11 Damaged, Missing or Incorrect Shipment
Report damaged packaging, missing goods, incorrect products or unsatisfactory condition within 48 hours of delivery.
Please provide:
- Order number or invoice number.
- Description of the reported issue.
- Photographs of the external packaging.
- Photographs of received products.
- Batch details and product label, where applicable.
- Unboxing video, wherever reasonably available.
Claims without suitable evidence, or claims involving products that have been used, opened, altered or improperly stored, may not qualify for replacement or refund.
12 Delivery Failure or Returned Shipment
Where a shipment is returned because of incorrect address details, refusal to accept delivery, incomplete customer documentation, buyer-related customs rejection or unpaid destination charges, the customer may be responsible for:
13 Contact for Shipping Assistance
For dispatch, tracking or delivery-related assistance, please mention your order number, invoice number or enquiry reference wherever available.
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