Black Jaguar Exim
Terms & Conditions
These terms apply to website access, product enquiries, quotations, orders, payments and business communications relating to our pharmaceutical, Ayurveda, herbal, surgical and healthcare products.
By accessing this website, submitting an enquiry, requesting a quotation or placing an order, you agree to these Terms and Conditions.
01 Business Information
Black Jaguar Exim
A part of Black Jaguar Group of Companies
Address: B/328, Shlok Infinity, Nr. Shaligram Plus, Chandlodiya, Ahmedabad – 382481, Gujarat, India
Phone: +91 81607 36554 / +91 76989 80463
Email: blackjaguarexim@gmail.com
Where required, the legal entity information stated in official invoices, quotations, export documents or contracts shall prevail.
02 Eligibility to Use the Website
Users must be legally capable of entering into binding agreements. Certain healthcare, pharmaceutical or regulated products may be supplied only to authorised businesses, institutions, distributors, pharmacies, importers or customers with required permissions.
We may request identity verification, business registration, drug licences, import permissions, prescriptions or other documents before accepting an enquiry or order.
03 Product Information
We make reasonable efforts to provide accurate product descriptions, specifications, images and packaging details. However, packaging, labelling, batch information, availability and presentation may vary.
- Availability may depend on stock, regulations and export eligibility.
- Products may not be approved for sale in every destination country.
- Bulk, private-label and export orders may have separate commercial terms.
Customers should verify specifications, shelf life, documentation, packaging and destination eligibility before purchase or shipment approval.
04 Healthcare Product Disclaimer
Customers must use medicines or healthcare products only with appropriate professional guidance where required. We are not responsible for misuse, incorrect administration, improper storage or unauthorised resale.
05 Enquiries, Quotations and Orders
Submitting an enquiry, requesting a quotation, adding products to cart or initiating payment does not guarantee order acceptance.
An order is accepted only after:
- Product availability is confirmed.
- Required approvals or documents are verified.
- Commercial terms and payment are confirmed.
- An invoice, order confirmation or dispatch confirmation is issued.
Orders may be rejected or cancelled due to unavailable stock, incorrect pricing, incomplete documents, failed payment, regulatory restrictions or unlawful transaction concerns.
06 Pricing and Taxes
Prices may change without notice and may depend on quantity, packaging, destination, shipping method, specialised handling, export documents, taxes and wholesale terms.
Domestic orders may include GST and delivery charges. International buyers are responsible for import duties, customs expenses, destination taxes and regulatory fees unless otherwise agreed in writing.
07 Payment Terms
Payments may be accepted through methods displayed on the website or stated in an official quotation or invoice. Customers must provide correct billing and transaction information.
Bulk or export orders may require advance payments, milestone payments, bank transfers, letters of credit or other agreed commercial terms. We are not responsible for banking charges, payment failures, foreign exchange variations or third-party payment interruptions.
08 Shipping and Delivery
Orders are shipped according to our Shipping Policy and any separately agreed purchase terms. Delivery timelines are estimates and may vary because of stock, destination, customs, documentation, inspection, transport disruption or events beyond our control.
After delivery, customers are responsible for appropriate storage and handling of pharmaceutical, herbal, Ayurveda, surgical or healthcare products.
09 Cancellation of Orders
Cancellation may be requested before dispatch. Approval depends on whether the goods have been packed, customised, manufactured, documented for export or otherwise processed at cost.
Dispatched, customised, specially procured, bulk or export-documented orders may not be eligible for cancellation.
10 Returns and Refunds
Returns and refunds are governed by our Return and Refund Policy. Due to product safety and healthcare requirements, products may not be returnable merely because a customer changes their mind.
Claims may be reviewed for damaged goods, incorrect items, missing products, expired goods at delivery or verified quality concerns, subject to evidence and inspection.
View Return & Refund Policy →11 Intellectual Property
Website content, including brand names, logos, images, product presentations, text, graphics, design and downloadable materials, is owned by or licensed to Black Jaguar Exim unless stated otherwise.
Reproduction, copying, distribution, modification, republication or commercial use without prior written permission is prohibited.
12 User Responsibilities
Users must not:
- Provide false or incomplete information.
- Purchase regulated goods without required permissions.
- Use the website for fraud or unlawful activity.
- Copy or misuse our intellectual property.
- Interfere with website functionality or security.
- Resell or export products in violation of applicable law.
13 Third-Party Services and Links
Our website may link to payment gateways, logistics partners, social platforms or external services. We do not control those third-party websites and are not responsible for their content, privacy practices, independent terms or service interruptions.
14 Limitation of Liability
To the fullest extent permitted by law, Black Jaguar Exim shall not be liable for indirect or consequential loss caused by misuse, improper storage, customs delays, customer documentation failure, destination restrictions, payment gateway issues or unauthorised resale.
Where a claim is accepted, liability shall ordinarily be limited to replacement of the affected goods or refund of the eligible amount paid, subject to verification and applicable law.
15 Force Majeure
We are not responsible for delay or failure caused by events beyond reasonable control, including natural disasters, war, strikes, epidemics, government actions, transport disruption, customs delays, fire, flood, shortage or communication failure.
16 Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of India.
Subject to applicable consumer protection requirements, disputes relating to the website, orders or transactions shall be subject to the competent courts of Ahmedabad, Gujarat, India.
17 Changes to These Terms
We may update these Terms and Conditions to reflect changes in our products, website, services, business practices or applicable requirements. Updated terms will be published on this page with a revised effective date.
18 Contact Us
Black Jaguar Exim
A part of Black Jaguar Group of Companies
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